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Available balance check methods
Maxis offers multiple ways to check your balance depending on your plan type. Hotlink prepaid customers use *100# for main balance and data checks. Postpaid and fibre customers use the MyMaxis app or the Maxis self-care web portal.
USSD codes work without internet and are free to dial on the Maxis network.
USSD codes
Maxis and Hotlink USSD balance check codes
| Check type | USSD code | Notes |
|---|---|---|
| Hotlink main balance | *100# | Shows prepaid main balance, validity, and menus |
| Hotlink data balance | *100# | Select data option after dialing *100# |
| Hotlink top-up | *100# | Follow the menu prompts to add credit |
| Maxis postpaid | MyMaxis app | Postpaid billing via app or web only |
| Maxis fibre | MyMaxis app | Fibre bill check via app or web portal |
USSD codes are free for Hotlink prepaid customers. Postpaid and fibre customers should use the MyMaxis app.
How to check
How to check your Hotlink balance
- Open your phone dialer.
- Dial *100# and press the call button.
- Wait for the USSD menu to appear.
- Select the option for balance, data, or top-up by replying with the number.
- Your balance or data allowance displays automatically on screen.
- For the MyMaxis app: download, register with your number, and view the full dashboard.
More info
About Maxis balance checks
For Hotlink prepaid customers
Dial *100# to access the Hotlink USSD portal. This menu lets you: - Check main credit balance and expiry date - View remaining data, call minutes, and SMS - Check bonus or promotional credit - Top up using reload vouchers or online banking - Activate data plans and add-ons
For Maxis postpaid and fibre customers
Postpaid and fibre billing is handled through the MyMaxis app (available on Android and iOS) and the Maxis self-care web portal at maxis.com.my. Log in with your Maxis ID to view: - Current bill amount and due date - Usage breakdown (calls, SMS, data) - Payment history - Plan changes and add-ons
MyMaxis app
The MyMaxis app provides a unified dashboard for all Maxis services: Hotlink prepaid, Maxis postpaid, and Maxis fibre. Register using your mobile number and verify with an OTP.
Troubleshooting
- If *100# does not work, ensure you are on the Maxis network and have sufficient signal.
- Roaming: USSD may not be available abroad. Use the MyMaxis app over WiFi instead.
- If you recently switched to Hotlink, wait up to 24 hours for USSD services to activate.
Questions
Maxis balance check questions
Is *100# free on Hotlink?
Yes, dialing *100# is free. You only pay when you purchase plans or services through the USSD menu.
Can postpaid customers use USSD?
Postpaid and fibre customers should use the MyMaxis app or web portal. The *100# code is designed for Hotlink prepaid accounts.
How do I check my Maxis data balance?
Dial *100# and select the data balance option from the menu, or open the MyMaxis app for a detailed usage breakdown.
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